When Placing an Order:
Be mindful of items availability this information is noted on each product we have listed on our website.
Product listings will say in stock or Pre-Order thus states the estimated availability. Also be mindful to read the listings information provided, for products listed on our website. Many manufactures make models that offer different options, but the model of the product doesn't change. (Different options are offered by the manufactures for different application setup types.) Pre-order (Definition): order (an item of merchandise) before it is available, with the understanding that it will be shipped later.
Out of Stock Products:
Listed product pricing and shipping pricing subject to change when a product is listed Out of Stock thus not able to Add to Cart and or if MFG pricing was updated. New stock pricing will be updated upon arrival In Stock and or Non-cancelling Pre-Order listed available for adding to cart and checking out.
Shipping Policy:
For Freight we offer shipping to Commercial or residential locations (Curbside Delivery). We offer UPS standard parcel shipping services.
We offer shipping services to United States (50 States) and Canada Only. Note that there are restrictions on some products.
All orders over $300 will require Signature upon receiving. All machine order requires adult signature upon receiving.
Please note: The shipping rates for many items we sell are weight, dimensions and receiving location based automated by the shipping company's we use.
If a package/order is returned due to no one being available to accept and sign for order/delivery, It is the Customer's responsibility to contact us if they need to schedule another shipment for same order. Additional shipping charges will apply.
Shipment Note:
- Orders under 140 lbs. will ship via UPS. (Depending on the orders dimensions.)
- Orders over 140 lbs. Will be shipping freight via Old Dominion Freight (curbside)
Returns Policy:
Product must be in original condition and unused item. Must be within 15 days of original Invoice order date to be eligible for return. If all these things do apply for your order, please contact us via email at info@citysew.com to inquire about RA Number. Return Shipping cost will be at cost to the customer. Shipping charges are non-refundable. Restock Fee: 10% to 35%
* Pre-Orders are non-returnable/non-refundable.
MFG Warranty Information:
MFG warranty that came with a purchase, provided by the manufacturer is through the manufacturer. Meaning the purchaser would need to contact the (brand) manufacturer for the warranty purposes.
Tech Support Information:
*Prepay Tech Support ($125 an hour with one hour minimum) tech support for customers that purchased machinery from us in the past. For select brands and models only. (Tech support not offered to customer that purchased machinery elsewhere) Tech support is Nonrefundable. (As you the customer are responsible for preforming the repairs with the guidance of our tech support service.) Note: Tech support is NOT free with machinery purchases.
Wholesalers Information:
*Wholesalers have been asking us for years to offer Juki Wholesale prices. Here is what we have for the wholesalers out there with certificate of resale. OEM Juki Parts Wholesale Pricing starts for (Prepay) Pre-Order over $1,000. OEM Juki Machine in MFG Box (DIYSK/Do it Yourself Setup Kit) Wholesale Pricing starts for (Prepay) Pre-Order of quantity 4 plus of the same exact model and setup kit. *Wholesale Pricing only offer for Prepay Pre-Orders*