City Sewing Machine, LLC. With over 135 years of combined experience! We offer repair services for Industrial sewing machine equipment Only in the following brands: Juki, Union Special, Consew, Seiko, Kansai Special, and Newlong machines. Make sure you have contacted us to ensure we work on your machine brand and machine model. How it works: Repair service inspections with formal estimate will be provided once inspection of the machine is completed. When the repair service estimate is Approved, we waive the repair service inspection charge on the machines sent into our location. If the estimate is not approved, (Standard Type machine) Repair Service Inspection is $175. Note: For 18" Plus Long Arm Walking Foot series (Long Arm machine models) Repair Service Inspection is $400. For Union Special 38200 Series (Samson Machines) Repair Service Inspection is $800. The Machinery sending in for repair services (Information we will require): Full Billing Address, (Return) Shipping Address, Contact (Full) Name, Phone Number, E-mail Address. Make sure this information is enclosed with the machinery sent to us.
For machinery sent in for repair services/How it works once Repair service estimate is signed and Approved: We waive the repair service inspection charge of $175 on the (standard type) machines sent into our location. Note: For 18" Plus Long Arm Walking Foot series (Long Arm machine models) $400 Repair Service Inspection would be waived. For Union Special 38200 Series (Samson Machines) The $800 Repair Service Inspection would be waived.
* Once the invoice for the repair service is paid. Then we will order the parts needed if parts were needed and or start the repair service ASAP.
* We offer repair services for Industrial sewing machine for Juki, Union Special, Consew, Seiko, Kansai Special, and Newlong brands only. Make sure you have contacted us to ensure we work on your machine model. (If you inquire about a different brand not listed above and or non-industrial model then we will not contact, you back.)
*Prepay Tech Support: ($125 an hour with one hour minimum) tech support for customers that purchased machinery from us in the past. For select brands and models only. (Tech support not offered to customer that purchased machinery elsewhere) Tech support is Nonrefundable. (As you the customer are responsible for preforming the repairs with the guidance of our tech support service.) Note: Tech support is NOT free with machinery purchases.
Information on Common Errors:
- Thread lock. - This happens when the tails of thread are too long when starting to sew and the operator didn't hold the tail or have the (under-trimmer version) tension set to trim the tail short enough. If this happens for future reference an easy turn of a knob (under-trimmer version) or trim with thread tail with scissors or simply hold the thread tails, then start sewing. If the operator does nothing and just begins sewing, the long thread tails get wrapped around the hook twice and or the hook sucks the thread into the hook thus called thread lock. Most times thread lock causes the safety clutch to kick out on the machine head given the machine has a safety clutch if does not have a safety clutch it could cause damage to internal parts causing the machine to be knocked out of timing is normally what happens. If the machine did have a safety clutch the machine will be out of timing till the clutch is reset properly and the thread removed from the hook and or hooks. Normally a good idea to change the needle and or needles to if this has happened.
- Use of machine for wrong type sewing application based on machine specs. - Google your machine model for its Manufactures Brochure specs.
- Use of wrong Needle style for the machine model.
- Use of wrong needle size for the sewing application.
- Use of Wrong needle size for the thread size.
- Use of wrong thread size based on machine specs.
- Pulling the material and or product as the machine is sewing so the machine will feed the material through during sewing. (AKA: Use of wrong sewing machine model and or Machine Setup type for said sewing application)
- Not preforming proper PM Maintenace on the machine. - PM Maintenace recommended every 48 hours of use.
- Installing a new part before correcting what caused the prior part to need to be replaced.